The freezing Arena and Team Arena issue is resolved at 20:05, Dec. 14th PST.
Please re-login the game to play in a normal condition.
The distribution time for the lost Arena/Team Arena tickets and compensations will be notified as soon as we confirmed the users list for compensation.
Plus, the use of [Artifact Special Stat Changer] is temporary locked until the next maintenance due to an issue.
It can be acquired from the Weekly Missions normally and used after the next maintenance.
We are sincerely sorry for your inconvenience.
We will do our best to offer satisfying in-game play for you.
Hero Cantare Team
Hello!
This is [Hero Cantare] CM Liddie!
We would like to notify the known issue after the maintenance on Dec. 14th PST.
Freezing Arena and Team Arena
After the maintenance, we found an issue in Arena and Team Arena so Heroes cannot proceed to the result scene due to the freezing. It causes the lose in Arena/Team Arena.
At the moment we are figuring the issue and try to fix it as soon as possible.
Once our team resolved the problem, we will notify it again via our Facebook Page and forum.
If you have the Freezing Arena and Team Arena, used Arena Ticket and Team Arena Ticket will be returned once the issue is resolved.
We are sincerely sorry for your inconvenience.
We will do our best to offer satisfying in-game play for you.
NGELGAMES
Hello!
This is [Hero Cantare] CM Liddie!
We would like to notify the known issue after the maintenance on Dec. 14th PST.
Freezing Arena and Team Arena
After the maintenance, we found an issue in Arena and Team Arena so Heroes cannot proceed to the result scene due to the freezing. It causes the lose in Arena/Team Arena.
At the moment we are figuring the issue and try to fix it as soon as possible.
Once our team resolved the problem, we will notify it again via our Facebook Page and forum.
If you have the Freezing Arena and Team Arena, used Arena Ticket and Team Arena Ticket will be returned once the issue is resolved.
We are sincerely sorry for your inconvenience.
We will do our best to offer satisfying in-game play for you.
Hero Cantare Team