● An issue regarding login error through Facebook account due to an internal problem of Facebook.
# Please follow either of the steps below to solve the Facebook login error for temporary.
● Step I (through Facebook App)
1. Uninstall the current Facebook app in your device and download a newest version in Apple/Google Store.
2. After reinstall the Facebook app, log in on the new Facebook with your account.
3. Go to [Settings & Privacy] → [Settings] → [Apps & Websites], then choose [Hero Cantare] and click [Remove].
4. Back to Hero Cantare game and then try to login using [Facebook] again and accept the [Permission Request].
● Step II (through Facebook Website)
1. Login to the Facebook Website.
2. Go to [Settings & Privacy] → [Settings] → [Apps & Websites], then choose [Hero Cantare] and click [Remove].
3. Back to Hero Cantare game and then try to login using [Facebook] again and accept the [Permission Request].
※ Currently, the cause of this issue is still being investigated and we sincerely apologize for the inconvenience. We will try to resolve the problem as soon as possible.
Once again, we are sorry for your inconvenience and thank you for your understanding.
NGELGAMES
Hello!
This is [Hero Cantare] CM Liddie!
● An issue regarding login error through Facebook account due to an internal problem of Facebook.
# Please follow either of the steps below to solve the Facebook login error for temporary.
● Step I (through Facebook App)
1. Uninstall the current Facebook app in your device and download a newest version in Apple/Google Store.
2. After reinstall the Facebook app, log in on the new Facebook with your account.
3. Go to [Settings & Privacy] → [Settings] → [Apps & Websites], then choose [Hero Cantare] and click [Remove].
4. Back to Hero Cantare game and then try to login using [Facebook] again and accept the [Permission Request].
● Step II (through Facebook Website)
1. Login to the Facebook Website.
2. Go to [Settings & Privacy] → [Settings] → [Apps & Websites], then choose [Hero Cantare] and click [Remove].
3. Back to Hero Cantare game and then try to login using [Facebook] again and accept the [Permission Request].
※ Currently, the cause of this issue is still being investigated and we sincerely apologize for the inconvenience. We will try to resolve the problem as soon as possible.
Once again, we are sorry for your inconvenience and thank you for your understanding.
Hero Cantare Team